Refund Policy
This is where CreArt explains how refunds work — for the app and for the website — and what happens to your credits when one is granted. It sits alongside the fuller commitments in our Terms of Use.
1. Who handles your refund depends on where you paid
Purchases made inside the app are handled by Apple or Google under their own rules; refunds there are theirs to grant, not ours. Purchases made on creartai.com are handled by Stripe, the merchant of record for the website — Stripe collects the payment, sends the receipt through Link, its payment service, and processes web refunds. Website subscriptions started before 15 September 2026 stay with Paddle.com Market Limited, our reseller and merchant of record for them, which collects their payments, issues their receipts and processes their refunds.
2. Asking for a refund on a website purchase
Email us at yawaiapps@gmail.com, or contact Link support from the receipt Link sent you. Since Stripe is the merchant of record, Link support can handle a web refund request directly, and we can also refund a website purchase ourselves. For a subscription started before 15 September 2026, use the support link in the receipt Paddle sent you: Paddle makes the final call on those refunds, and we can also request one on your behalf.
3. Your right to withdraw (EU and UK)
If you're a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance purchase. Because generation begins immediately, starting to use credits or a paid feature within that period counts as asking us to begin performance — and the right to withdraw is lost once the service has been fully performed.
4. What a refund does to your credits
If a refund is granted, we deduct the credits it paid for. If you've already spent them, your balance can go negative, and the difference is taken from your next top-up.
5. If CreArt is discontinued, or you cancel
If we ever discontinue the service, we'll give reasonable notice and refund any paid period you haven't used. Canceling a subscription stops the next renewal but lets you keep access until the current period ends. Deleting your account is different: it cancels any active subscription immediately, and the remaining days of that period are not refunded — if you want to keep access until the period ends, cancel the subscription instead of deleting the account.
This page summarizes the refund terms already set out in our Terms of Use, which govern in full; see the Legal Notice for who to contact.